Hi Guys,

I’m not sure what their managed service is like, but after trying it this week their self-service platform is terrible. It’s got a lot of potential but they’re clearly in beta, but wouldn’t admit that any support conversation.

Issues:

# Campaign disappeared off my dashboard for 12 hours, couldn’t pause or change the campaign in between.

# No billing system. Added $500 to my account, they then didn’t tell me they were adding any VAT (total $600) until the confirmation of their checkout processor. Which is fine but I’m used to it being deducted off my actual consented deposit amount. However the issue arrives when you can’t even pull an invoice from the system. The system just shows a transaction of $500, as does the basic text email. The only response I got was ‘you should have added your VAT number in’. How can I when I don’t have one? I still have to do basic accounting!

# Frequency cap doesn’t work. 30% of traffic from bot / duplicate ip’s with a frequency over 3.

# Again that wouldn’t be bad if a) the system was actually passing placement ID’s to Voluum, b) their backend impression data actually displayed properly. You’re presented 44 pages of placements. You can ascend/descend the impression column but it only works sorts the data for the results of each page. So you literally have to go ...

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